RUIGOUJI CO, LIMITED
Purchase & Refund Policy
Channel-specific billing, delivery, support, and refund information for digital purchases.
On this page
1. Scope and operator
RUIGOUJI CO, LIMITED ("RUIGOUJI", "we", "us", or "our") operates Bus Driving Game Coach Bus 3D and bussgame.xyz. Contact: info@bussgame.xyz. This Policy covers virtual coins and digital content bought through Google Play or the official Bus Depot website.
2. Age and authorization
The Service is not intentionally directed to children under 13. Minors must have a parent or legal guardian consent before using paid features or making purchases. Purchasers must be authorized to use the selected payment method.
3. Product and price
The checkout controls quantity, price, currency, tax, limits, territory and provider. Digital items have no cash-redemption value.
4. Confirmation and delivery
An order completes only after the payment channel confirms success. Value is delivered to the identified account. Keep the receipt and order identifier.
5. Google Play purchases
Google Play bills the payment method and provides the receipt. Billing, cancellation and refund requests must use Google's tools, time limits and policies. We can assist with game delivery but cannot replace Google's billing process.
6. Website purchases
Bus Depot orders use the third-party provider named at checkout. Contact info@bussgame.xyz with the website order number for delivery, duplicate charge or refund help. Website orders do not appear in Google Play history.
7. Refund eligibility
Delivered digital content is generally final except where mandatory law, store or provider rules, duplicate charging, unauthorized payment, non-delivery or a confirmed product error requires or supports a remedy.
8. Pending, failed and missing orders
Do not pay repeatedly while pending. Failed orders are not delivered and temporary authorizations follow bank or provider timing. Report successful payment without delivery using the correct receipt.
9. Duplicate or unauthorized charges
Report them promptly to the billing channel and to us. We may verify account, delivery and provider records.
10. Chargebacks and fraud
Contact support first when possible. False claims, payment simulation, use of refunded value, or malicious chargebacks may cause value reversal, account restrictions, or evidence submission, subject to law.
11. Effect of refund
Associated coins or items may be removed. Spent value can lead to balance correction or proportionate entitlement restrictions.
12. Service changes and consumer rights
Temporary maintenance does not automatically qualify every order for refund. Completed orders use their confirmed price. Digital-content withdrawal rights vary by location. This document is governed by the laws of the Hong Kong Special Administrative Region. Mandatory consumer and privacy rights in your country or region remain available and are not excluded.
13. Requesting support
Email info@bussgame.xyz with account, order number, channel, date, product, amount and issue. Never send passwords or full card details.